Terms

Terms & Conditions

Use of this Site, which is owned by Rightwill Sdn Bhd (company registration number: 202301031772) (“RightWill”), is subject to the following terms and conditions (“Terms”).

Copyright

Copyright and all other intellectual property rights in the content of this website, including trademarks, names, logos displayed (the “Trademarks”) on this Site, are owned by RightWill which are protected by the applicable laws in Malaysia and internationally. Except as expressly set out below, all rights reserved.

Proprietary Rights and Permitted Use

Content included on the website may be accessed by you for your personal and noncommercial use only. Any reproduction or use in whole or part of any content, software, products or services obtained from this website is strictly forbidden unless expressly authorised by RightWill.

You may not use this website in any manner that could damage, disrupt, or interfere this website or other users or third parties.

You must not use the website or its facilities to commit or attempt to commit a criminal offence, to transmit or attempt to transmit any computer viruses, defects, or other harmful substances or to send any unsolicited advertisement or other promotional material in an unauthorised manner.

You agree that you will not engage in any activities related to this website that are contrary to applicable laws or regulations.

Links to Third-Party Websites

Our website may contain external links for your convenience, but which are independent from and are not controlled by RightWill. You acknowledge and agree that by accessing and using such websites, you assume all associated risks solely on your own. The company does not guarantee, represent, support or in any way sponsor any of the linked websites and any of the contents thereon.

Termination/Discontinuance

RightWill reserves the right to modify, suspend, or terminate access to the website without prior notice. You acknowledge that any modification, suspension or termination of the Website shall not subject RightWill to any liability to you or to any third party.

Consent to Communication

By providing your contact number or email address on this website, you agree for RightWill to contact you through the provided contact information. We may communicate with you by sending e-mails, notices or newsletters from time to time.

You agree and acknowledge that electronic delivery of all agreements, notices, disclosures and other communications to you satisfies any legal requirement that such communications be in writing. All notices from ZTB intended for reception by a user in connection with that website shall be regarded delivered and effective when sent to the e-mail address a user provided on or through our Website.

Discretion and Risk

In no case shall RightWill be liable for any injury, loss, damage, of any kind, or any direct, indirect, incidental, punitive, special or consequential damages arising from the use of the website. You agree that any information, statements or opinions viewed, downloaded or obtained through the use of the website are performed solely at your own discretion and risk.

Prevailing Language

The main language adopted in this Website is English which shall prevail over any translation(s) of the same in the event of any inconsistencies or discrepancies between the two verisons.

Errors

We strive to deliver complete and accurate information in our website, but there might be instances where certain details are incomplete or contain errors. Any updates, amendments and clarifications performed do not imply that all the information in the website has been modified or updated.

Indemnification

You agree to indemnify and hold RightWill, its employees, officers, affiliates and agents from any and all claims, losses, damages, and liabilities, including reasonable attorney’s fees arising out of or in connection with your use of and access to our website, or any actions or omissions made by you that are not in compliance with the terms herein set out.

Governing Jurisdiction

You agree that any disputes relating to the website, this agreement or the Privacy Policy shall be governed by and construed in accordance with the laws of Malaysia.

Privacy Policy

This Privacy Notice outlines the manner Rightwill Sdn Bhd (registration number: 202301031772)
(individually and collectively referred to as “we”, “our”, “us”, “RightWill” or “Company”) process personal data in accordance with the Personal Data Protection Act 2010 (“PDPA”) and the laws of Malaysia.

This Privacy Notice serves to explain and set out the manner we process the personal data we may collect from you. By providing your personal data to us, you are agreeing to the provisions of this Privacy Notice and the processing of your personal data as described in this Privacy Notice.

1. What is personal data?

Personal data is defined in the PDPA and refers to any information that relates directly or indirectly to you, from which you may be identified, such as your name, gender, date of birth, address, contact number or email address.

2. What personal data do we collect?

In the course of your present or future dealings with RightWill via www.zicoagency.com/rw/ (our “Website”). The personal data you may provide includes but not limited to:

Name
National Registration Identity Card Numbers (NRIC no.)
Gender
Email address
Contact no.
Passport no
Login/admin password
Username/ member ID/ Login ID
Password
Payment information including credit cards no., debit cards no.

The collection of your financial information or retain credit card numbers are used to purchase products or services as this information is collected by a financial institution that has their own privacy policy. If you receive a request to provide sensitive personal information (such as credit card details) in an email, do not provide this information because the request may be fraudulent.

3. Why do we collect your personal information?

We will use your personal data for the following purposes (“Purpose”) including but not limited to:-

a. Products & Services

For performance of the agreement entered into between us to purchase our products and/or delivery of our services, whether present or future, including maintaining your agent membership account with us, verifying your identity as our customer, processing your request for the will drafting and related services, and delivery of our services to you;
Communication with you and delivery of information including, e-mail, telephone call, text message, online social media and other telecommunication means in relation to our products and services, or in respond to your feedback and enquiries to our products and services;
Processing of your payments under the agreement, including collection of outstanding payments from you;
Delivery of any form, notice or other documents to you;
Customer relationship management procedures as we deem fit and necessary;
Necessary performance of our obligations incidental or ancillary or in furtherance to the purchase of our products and/or delivery of our services;

b. Internal Record & Marketing

Marketing of our products and services whether present or future, including issuance of
packages, and/or programs which are beneficial to you;
Internal record keeping, including for the purpose of administration, auditing, data
analysis, research, benchmarking and/or statistical analysis;
Processing of your application, requests, enquiries, and/or participation, in any of our, activities, contests whether online or offline, deals, events, marketing campaign, promotions, polls, surveys, training programs;
Verification of your identity as winner of our contests or deals;

c. Legal Compliance

Prevention, hindrance and/or reporting of any crime including to fraud, bribery and/or money laundering;
Compliance to any legal and/or regulatory requirements relating to the provision of our products and services; and
For disclosure under the requirements of any applicable laws, regulations, directions, court orders, orders, by-laws, guidelines, circulars, codes applicable to us or any subsidiary, associated, related companies of our group of companies.

4. How do we collect your personal information?

We may obtain your personal data from the following sources including but not limited to:-

the forms which you have filled up, including registration forms, application forms, contest forms, participation forms, products services forms or customer checklists, signing up forms and other forms, whether online or offline, enquiries to our products and services, registration as member agents;
name cards or business cards that you have given or delivered to us; and/or
any identity materials that you have distributed and/or business directory and listing that you have subscribed to
lodge a complaint with us

Apart from the personal data obtained directly from you, as mentioned above, we may also gather your personal information from associated third parties such as credit reference/reporting
agencies or financial institutions. Moreover, we may acquire data from other sources if you have given consent for its disclosure, and/or if it is permitted by law.

5. Who do we share with?

By accepting this privacy policy, you expressly consent and grant us the authority to share your personal data with the following categories of third parties:

You hereby consent and authorize us to disclose your personal data to the following categories of third parties:
our associated, subsidiary, related companies of the Company;
our outsourced third party service providers or product providers as we deem necessary or appropriate including outsourced data processing company;
our business partners including business affiliates or merchant that provide or deal in general with our services or products in connection with our services and products;
our auditors, business consultants, accountants, lawyers or other professional advisers and/or consultants as we deem necessary and appropriate; and
any person to whom we are compelled to or required under law or in response to a local or state or federal authority, industry regulator, enforcement agency, statutory authority, court of laws, tribunal, arbitration center, commission or council or association legally authorized by law.

6. What are your obligations?

Ensuring we have your personal data is a crucial requirement, and it’s vital that the information you provide is accurate. If you choose not to supply the necessary data for the Purpose outlined in Clause THREE (3), we won’t be able to process it or effectively provide our services to you. Consequently, any existing or future relationship between us will be terminated immediately. Please make sure to provide the required data to enable us to serve you better and maintain a valid relationship.

7. What are your rights?

Right to Request Access to Personal Data
Subject to our rights of refusal under the Act, you are entitled to request access to your personal data that is processed by us with reasonable notice.
Right to Request Correction of Personal Data
Subject to our rights of refusal under the Act, you are entitled to request the correction of your personal data as per listed in Clause TWO (2) that is held by us if it is inaccurate, incomplete, or out-of-date with reasonable notice.
Rights to Limit Processing of Your Personal Data
You are entitled to limit our processing of your personal data by expressly withdrawing your consent given previously, including consent for us to send any advertising and marketing materials or for direct marketing purposes, subject to any applicable legal restrictions and contractual conditions, and within a reasonable time period.

8. Language

This Privacy Notice is provided in English. In the event of any inconsistencies or discrepancies between the English version and any translation of the same, the English version shall take precedence.

9. Contact for Inquiries and Complaints Regarding Personal Data

If you have any inquiries or wish to know more about how we process your personal data, please feel free to reach out to our Customer Care team. Our team will be glad to assist you and address any concerns you may have regarding your personal data.